2024 HOSPITALITY EXPERIENCE AG

Website Use Terms and Conditions

PLEASE READ THESE WEBSITE USE TERMS AND CONDITIONS CAREFULLY!

CONTENT

1. INTRODUCTION

2. DEFINITIONS AND INTERPRETATIONS

3. APPLICATION AND ACCEPTANCE OF WEBSITE USE TERMS AND CONDITIONS

4. USE OF WEBAPP AND ACCESS TO MARKETPLACE

4.1 Registration to the WebApp

4.2 User Account and ’My Account’ Page

4.3 Supervision of Children

4.4 Newsletter and Interactions

4.5 Permitted Use

4.6 Shared Information and Content

4.7 Modifications and Interruptions

5. DATA PROTECTION AND PRIVACY POLICY

6. DISCLAIMERS

7. INDEMNIFICATION

8. LIMITATION OF LIABILITY

9. EXCLUSIONS AND LIMITATIONS

10. MISCELLANEOUS

1. INTRODUCTION

1.1. Capitalised but as yet undefined terms in this Section 1 shall have the meaning given to them in Section 2.

1.1. Welcome to the Marketplace established by 2024 HOSPITALITY EXPERIENCE!

1.2. 2024 HOSPITALITY EXPERIENCE is a joint venture of Sportfive Germany Holding GmbH, a SPORTFIVE Entity, and Fortius AG, a FORTIUS Entity co-owned by DAIMANI AG and Dentsu Sports International, a DENTSU Entity.

1.3. We operate this online Marketplace where We promote, market and will sell Hospitality Packages for the UEFA EURO 2024 and invite Registered Users and Guest Users to place, via this Marketplace, their offer to purchase Hospitality Packages of their liking.

1.4. By advertising, marketing, selling and/or promoting Hospitality Packages for the UEFA EURO 2024 via this Marketplace, We represent that all information that disclosed on this Marketplace is accurate, complete and correct.

1.5. By purchasing Hospitality Packages via this Marketplace pursuant to the processes defined in the relevant Hospitality Sales Regulations, Registered Users and Guest Users enter into a direct, legally binding, contractual relationship with Us in relation to any Hospitality Packages directly sold by Us.

2. DEFINITIONS AND INTERPRETATIONS

2.1. In these Website Use Terms and Conditions, the following words shall have the following meanings and are defined as follows:

“2024 HOSPITALITY EXPERIENCE / We / Our / Us” means 2024 HOSPITALITY EXPERIENCE AG with business seat at Gartenstrasse 19 in 8002 Zurich, Switzerland.

“2024 HOSPITALITY EXPERIENCE Affiliate” means a legal entity, other than 2024 HOSPITALITY EXPERIENCE, that is (i) a member of the 2024 HOSPITALITY EXPERIENCE group of companies; or (ii) completely, or partially, owned or controlled by, controlling or under common control with, 2024 HOSPITALITY EXPERIENCE, including a special purpose entity established for the Event, any SPORTFIVE Entity, any FORTIUS Entity and any DENTSU Entity, which may be identified on the Event Page.

“Customer” means any natural person or legal entity, being a Registered User or a Guest User, who places an Order to purchase, or purchases, a Hospitality Package from Us.

“DENTSU Entity” means a legal entity that is (i) a member of the Dentsu group of companies; or (ii) completely, or partially, owned or controlled by, controlling or under common control with, Dentsu Group Inc. (Japan).

“Event” means the final tournament of the UEFA European Football Championship™ 2022-2024 which is scheduled to be staged in ten host cities across Germany from 14 June 2024 until 14 July 2024, including all entertainment events, ceremonies or further ancillary event and all separable parts thereof, such as one or more Matches, as specified on the relevant Event Page, in respect of which 2024 HOSPITALITY EXPERIENCE has the right to sell Hospitality Packages.

“Event Page” means a subpage of the Marketplace dedicated to the advertising, marketing, sale and/or promotion of Hospitality Packages for the Event or single Match(es).

“FORTIUS Entity” means a legal entity that is (i) a member of the Fortius group of companies, including its co-owner DAIMANI AG (Switzerland); or (ii) completely, or partially, owned or controlled by, controlling or under common control with, Fortius AG (Switzerland) or DAIMANI AG.

“Guest Checkout” means the application for purchase, or purchase, of Hospitality Packages by a Guest User.

“Guest User” means any User, not being a Registered User, who applies for the purchase of, or purchases, Hospitality Packages via a Guest Checkout.

“Hospitality Package” means a hospitality package that is created, advertised, marketed, sold and/or promoted by Us via the Marketplace, comprising (i) either a Ticket and the provision of certain additional Hospitality Services at a hospitality facility in connection with a Match; (ii) or certain Hospitality Services in connection with a Match on a standalone basis. In case of a Match Series, a Hospitality Package may be part of a special product containing Hospitality Packages to a package or combination of multiple Matches.

“Hospitality Sales Regulations” means the relevant edition of the sales regulations issued by 2024 HOSPITALITY EXPERIENCE governing the terms and conditions for (i) the sale of Hospitality Packages via the Marketplace as sales channels, during a specific sales phase and/or to a specific customer group; and (ii) the use of Hospitality Packages, as issued by 2024 HOSPITALITY EXPERIENCE as amended from time to time.

“Hospitality Services” means any services, products and/or further benefits being provided as part of a Hospitality Package, including catering, reception, guest hosts, entertainment services or in respect of the Event or single Matches.

“Marketplace” means the WebApp and any other online sales facility and marketplace established by 2024 HOSPITALITY EXPERIENCE and/or any of the 2024 HOSPITALITY EXPERIENCE Affiliates on which Hospitality Packages are advertised, marketed, sold and/or promoted.

“Match” means any football match forming part of the Event, as specified on the relevant Event Page, in respect of which We sell Hospitality Packages.

“Match Series” means a package or combination of multiple Matches, accessible by use of multiple Tickets, as defined in the sole discretion by 2024 HOSPITALITY EXPERIENCE and as described on the relevant Event Page.

“Order” means the binding offer by a Customer to purchase the selected Hospitality Packages from 2024 HOSPITALITY EXPERIENCE.

“Privacy Policy” means the policy set out at Privacy Policy issued by 2024 HOSPITALITY EXPERIENCE as amended from time to time that explains and governs the ways 2024 HOSPITALITY EXPERIENCE gathers, uses, discloses, and manages Your data, including personal data

“Registered User” means a User holding a User Account.

“SPORTFIVE Entity” means a legal entity that is (i) a member of the Sportfive group of companies; or (ii) completely, or partially, owned or controlled by, controlling or under common control with, Sportfive Global Holding GmbH (Germany).

“Ticket” means a ticket or other type of evidence, including paper tickets, electronic tickets, mobile tickets and further access devices that grant its holder access to a Match.

“User / You / Your” means any person accessing the WebApp or the Marketplace, including Registered Users and Guest Users.

“User Account” means the account of a Registered User on the WebApp.

“WebApp” means the computer software and websites using the web browser of 2024 HOSPITALITY EXPERIENCE accessible via https://www.2024-hospitality.com or any other URL determined by 2024 HOSPITALITY EXPERIENCE from time to time.

“Website Use Terms and Conditions” means these terms and conditions issued by of 2024 HOSPITALITY EXPERIENCE as amended from time to time.

2.2. The headings in these Website Use Terms and Conditions are for convenience only and shall not affect their interpretation.

2.3. Any references to Sections are, unless otherwise stated, references to sections of these Website Use Terms and Conditions.

2.4. Any references to “include”, “such as” or “in particular” (or similar) are to be construed as being inclusive without limitation.

2.5. Any reference in these Website Use Terms and Conditions to any provision of a statue shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

2.6. Where the context dictates in these Website Use Terms and Conditions, the singular shall include the plural and vice versa and any gender includes the other gender.

2.7. Any references to “days” mean actual days, not working days, unless otherwise specified in these Website Use Terms and Conditions. Any references to “working days” means any day which is not a Saturday, Sunday or a public holiday in Zurich, Switzerland

3. APPLICATION AND ACCEPTANCE OF WEBSITE USE TERMS AND CONDITIONS

3.1. These Website Use Terms and Conditions govern and apply to the use of Our WebApp and the access to the Marketplace established and operated by 2024 HOSPITALITY EXPERIENCE.

3.2. By accessing, browsing, using or visiting the WebApp and/or by accessing the Marketplace You agree to have read, understood and accepted to be irrevocably and unconditionally bound by, and undertake to follow and comply with, these Website Use Terms and Conditions and all applicable laws and regulations governing the WebApp and the Marketplace.

3.3. 2024 HOSPITALITY EXPERIENCE reserves the right to change, specify, enhance and/or modify these Website Use Terms and Conditions at any time and at its sole discretion. Any such updated version of these Website Use Terms and Conditions will become legally effective immediately upon posting of the changed, specified, enhanced and/or modified version of these Website Use Terms and Conditions on the WebApp without personal notification to the User being necessary. Each User agrees to accept and comply with any updated version of these Website Use Terms and Conditions. To that end, the Users undertake to periodically check for updates to the Website Use Terms and Conditions.

4. USE OF WEBAPP AND ACCESS TO MARKETPLACE

4.1. Registration to the WebApp

4.1.1. If You wish to:

(i) purchase Hospitality Packages via this Marketplace as a Customer enjoying the benefits of a Registered User, and/or

(ii) benefit from the ability to save and share Your wish lists, streamline the checkout process and much more;

You are required to register to, and open a User Account on, the WebApp. You may do so by using Your social media account (at the moment this is possible with Facebook, Instagram, Twitter, LinkedIn, WeChat, but We might add other, abandon listed, social media services at any time at Our discretion) or enter Your name, last name, e-mail address, date of birth, Customer type (business-to-business or business-to-consumer Customer), company name and country of registration if You register as business-to-business Customer. In addition, You will be asked to create a password and accept these Website Use Terms and Conditions and the Privacy Policy. Your registration is completed only if You activate the registration by clicking on the link sent to You to Your e-mail address. You registration as User is completed once You accept these Website Use Terms and Conditions and Our Privacy Policy.

4.1.2. By registering and opening a User Account, You acknowledge and certify that:

(i) You are eligible for a User Account as set forth in these Website Use Terms and Conditions; and

(ii) the information You input as part of the registration process is accurate and not misleading.

User Accounts may only be obtained and used by:

(a) individuals who are at least eighteen (18) years old or of legal age in their country of residence, if such age exceeds eighteen (18); or

(b) individuals with the right and authority to act on behalf of an organisation or entity for the purposes of accessing and using the Marketplace.

4.1.3. In respect of Your use of the WebApp, Your User Account and any of Your activities on the Marketplace, You agree to always:

(i) provide true, accurate, current and complete information about Yourself, as prompted by the registration form; and

(ii) maintain and promptly update such information to keep it true, accurate, current and complete.

If You provide, or 2024 HOSPITALITY EXPERIENCE has reasonable grounds to suspect that You have provided, any information that is untrue, inaccurate, not current or incomplete, or 2024 HOSPITALITY EXPERIENCE otherwise reasonably considers that You have failed to comply with any provisions of these Website Use Terms and Conditions, 2024 HOSPITALITY EXPERIENCE has the right to suspend or terminate Your User Account and refuse You any and/or all current or future use of the WebApp, the Marketplace or any portion thereof.

4.2. User Account and ’My Account’ Page

4.2.1. As Registered User, You are able to access the ‘My Account’ page where You can update Your personal data, change Your password, choose preferred Matches or Match Series, articles or connect to social media.

4.2.2. You are fully responsible for maintaining the confidentiality of Your password and User Account, and for all activities that occur under Your password and User Account.

4.2.3. You agree to:

(i) immediately notify 2024 HOSPITALITY EXPERIENCE of any unauthorised use of Your password and/or User Account and any other related breach of security; and

(ii) ensure that You sign out of Your User Account at the end of each session.

2024 HOSPITALITY EXPERIENCE cannot and will not accept to assume any liability for any loss or damage arising from Your failure to comply with Your obligations under this Section.

4.2.4. We may, in Our sole discretion, including if You breach these Website Use Terms and Conditions, with or without prior notice and at any time:

(i) terminate Your access (whether restricted or not) to the WebApp and the Marketplace, in whole or in part; and/or

(ii) deactivate or delete Your User Account and all related information and files as well as any content that You uploaded, posted, submitted or otherwise transmitted to the WebApp or the Marketplace.

Should 2024 HOSPITALITY EXPERIENCE exercise any of these rights, this shall not affect any rights and obligations applicable to You as a result of You having completed a transaction to purchase Hospitality Packages on the Marketplace. Any and all terms and conditions applicable to such purchase of Hospitality Packages shall continue to remain in full force notwithstanding 2024 HOSPITALITY EXPERIENCE ´s exercise of its right described in this Section.

4.3. Supervision of Children

2024 HOSPITALITY EXPERIENCE is concerned about the safety and privacy of all its Users, particularly those not yet of legal age in their respective country of residence. For this reason, 2024 HOSPITALITY EXPERIENCE only accepts individuals to open a User Account and to apply for the purchase of, or purchase, Hospitality Packages via a Guest Checkout or User Account who are at least eighteen (18) years old or of legal age in their country of residence, if such age exceeds eighteen (18). Notwithstanding this, parents/guardians are requested to carefully supervise the access of their children to the WebApp and the Marketplace. By omitting supervision, actively allowing or not successfully preventing Your child access to the WebApp and the Marketplace, You agree to be bound by these Website Use Terms and Conditions, and acknowledge that Your child will be able to access all of the WebApp and the Marketplace, which may include public and private communication tools, the Event Pages and other features that may not be appropriate for use by unsupervised children. Accordingly, as legal guardian, it is Your responsibility to determine whether any tool or functionality of the WebApp or the Marketplace are appropriate for Your child. You remain responsible and liable for all acts and omissions of Your child.

4.4. Newsletter and Interactions

4.4.1. If You subscribe to the 2024 HOSPITALITY EXPERIENCE newsletter, Your selection of preferred Matches, Match Series other events and/or articles allows Us to send You newsletter related to Your preferred Matches, Match Series other events and event categories. If You wish to subscribe to Our newsletter, request a call or send Us a message, You can fill out the form on the WebApp and enter Your personal data (name, last name, e-mail address and, according to the action You wish to take, phone number and preferred time for a call). If You wish to receive Our newsletter, You can tick the respective box when entering Your personal data. Additionally, You will have to activate the newsletter subscription by clicking on a link sent to Your e-mail address.

4.5. Permitted Use

4.5.1. The content (including all information, data, text, software, music, sound, photographs, graphics, videos, messages) and software on this WebApp and the Marketplace are the property (including copyright and all intellectual property rights) of Us, Our licensors and/or suppliers and is protected by Swiss and international copyright laws. You agree that You are only authorised to visit, view and to retain a copy of pages of this WebApp and the Marketplace for Your own use, and that You shall not duplicate, download, publish, modify or otherwise distribute the material on this WebApp and/or the Marketplace for any purpose other than to review Event-related and promotional information or to purchase Hospitality Packages without 2024 HOSPITALITY EXPERIENCE’s permission or the permission of the relevant supplier.

4.5.2. If You are accessing and/or using the WebApp and Marketplace on behalf of Your employer or as a consultant or agent of a third party, You represent and warrant that You have the authority to act on behalf of and bind such entity to the terms of these Website Use Terms and Conditions and everywhere in these Website Use Terms and Conditions that refers to You, shall also include Your company.

4.5.3. You agree that You will not use any robot, spider, other automatic device, or manual process to monitor or copy Our web pages or the content contained thereon or for any other unauthorized purpose without Our prior express written permission. You agree that You will not use any device, software or routine to interfere or attempt to interfere with the proper working of the WebApp and the Marketplace. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on Our infrastructure.

4.5.4. Illegal and/or unauthorized uses of the WebApp and/or the Marketplace, including any unauthorized sale of Hospitality Packages, the unauthorized framing of or linking to the WebApp and/or the Marketplace, or the unauthorized use of any robot, spider or other automated device on the WebApp and/or the Marketplace, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress. In cases of illegal and/or unauthorized uses of the WebApp and/or the Marketplace, We reserve the right to delete Your User Account with immediate effect and without prior notice.

4.6. Shared Information and Content

4.6.1. You represent and warrant that all information or content shared by You on the WebApp or the Marketplace shall not:

(i) infringe any copyright, patent, trademark, trade secret, or other proprietary rights or right of publicity or privacy, including for any use by 2024 HOSPITALITY EXPERIENCE or a 2024 HOSPITALITY EXPERIENCE Affiliate;

(ii) violate any law or regulation;

(iii) be defamatory or trade libellous;

(iv) be obscene or contain pornography;

(v) include incomplete, false or inaccurate information about Yourself or any information about any other individual; and

(vi) contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programs that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

4.6.2. You grant 2024 HOSPITALITY EXPERIENCE and the 2024 HOSPITALITY EXPERIENCE Affiliates an irrevocable, worldwide, non-exclusive, royalty-free, perpetual, sub-licensable and transferable licence to use, reproduce, distribute, prepare derivative works of and display all information or content shared by You on the WebApp or the Marketplace in connection with the Marketplace or 2024 HOSPITALITY EXPERIENCE’s and the 2024 HOSPITALITY EXPERIENCE Affiliates’ business for any purpose, including promoting and redistributing part or all of such information or content in any media formats and through any media channels.

4.6.3. You acknowledge and agree that We have no obligation to post any information and/or content shared by You or anyone else and may, at Our sole discretion, edit, remove or delete any such information and/or content, as well as terminate Your access to the WebApp, the Marketplace and Your User Account without notice if, in Our opinion, such information or content infringes another individual’s intellectual property rights or otherwise does not comply with any provision of these Website Use Terms and Conditions.

4.7. Modifications and Interruptions

4.7.1. 2024 HOSPITALITY EXPERIENCE reserves the right, at any time, to modify or discontinue, temporarily or permanently, the WebApp, the Marketplace, Your User Account and/or the advertising, marketing, selling and/or promoting of Hospitality Packages via the Marketplace by Us with or without notice. You agree that 2024 HOSPITALITY EXPERIENCE, any 2024 HOSPITALITY EXPERIENCE Affiliate and/or any shareholder of a 2024 HOSPITALITY EXPERIENCE Affiliate shall not be held liable to You or to any third party for any modification, suspension or discontinuance of the WebApp, the Marketplace, Your User Account and/or the advertising, marketing, selling and/or promoting of Hospitality Packages via the Marketplace. Although We will take reasonable care in ensuring that the WebApp, the Marketplace and/or any information and content in respect of any Hospitality Packages are up to date, they may be out of date at any given time, and 2024 HOSPITALITY EXPERIENCE or the 2024 HOSPITALITY EXPERIENCE Affiliates are under no obligation to update them.

4.7.2. Any modification, suspension or discontinuance the WebApp, the Marketplace, Your User Account and/or the advertising, marketing, selling and/or promoting of Hospitality Packages via the Marketplace shall not affect any rights and obligations applicable to You as a result of You having completed an application or transaction to purchase Hospitality Packages on the Marketplace.

5. DATA PROTECTION AND PRIVACY POLICY

5.1. By accessing or using the WebApp and accessing the Marketplace, or submitting Your personal information to the WebApp, the Marketplace or Your User Account, You agree to 2024 HOSPITALITY EXPERIENCE’s use of such data, including personal data, in accordance with Our Privacy Policy set out at Privacy Policy.

6. DISCLAIMERS

6.1. If You access and use the WebApp and/or the Marketplace, You do so at Your sole risk. The WebApp, the Marketplace and the advertising, marketing, selling and/or promoting of Hospitality Packages on the Marketplace are provided on an “as is” and “as available” basis. 2024 HOSPITALITY EXPERIENCE expressly disclaims, and You waive, all representations or warranties of any kind, whether express or implied in connection therewith, including, and without limitation, implied representations or warranties of merchantability, fitness for a particular purpose and non-infringement of third-party rights.

6.2. 2024 HOSPITALITY EXPERIENCE makes no warranty or representation that the WebApp, the Marketplace and the advertising, marketing, selling and/or promoting of Hospitality Packages via the Marketplace:

(i) will meet Your requirements;

(ii) will be uninterrupted, timely, secure, or error-free; and/or

(iii) will meet Your expectations by means of quality and/or that any errors in the content will be corrected.

6.3. No commentary, descriptions or other materials posted by 2024 HOSPITALITY EXPERIENCE or any 2024 HOSPITALITY EXPERIENCE Affiliate on the WebApp and the Marketplace shall create any warranty or other obligation not expressly stated in these Website Use Terms and Conditions, and 2024 HOSPITALITY EXPERIENCE disclaims any whatsoever liability and responsibility arising from any reliance placed upon such materials by any User.

7. INDEMNIFICATION

7.1. You agree to indemnify and hold 2024 HOSPITALITY EXPERIENCE, the 2024 HOSPITALITY EXPERIENCE Affiliates, any shareholder of a 2024 HOSPITALITY EXPERIENCE Affiliate and their respective licensors, licensees, officers, agents, co-branders and other partners, and employees, harmless from any and all liabilities, losses, damages, claims, penalties, fines, costs and expenses, including, and without limitation, reasonable legal fees, that may arise directly out of, or directly attributable to:

(i) Your use of, and access to, the WebApp and/or the Marketplace, including any information or content shared by You on the WebApp or the Marketplace;

(ii) Your failure to comply with any provision of these Website Use Terms and Conditions;

(iii) any claim by a third party that any information or content shared by You on the WebApp or the Marketplace or Your use of the WebApp and/or the Marketplace infringes any intellectual property, other proprietary or privacy rights of such third party or has otherwise caused damage to a third party; and

(iv) any activity conducted by the User which infringes the intellectual property rights of 2024 HOSPITALITY EXPERIENCE, the 2024 HOSPITALITY EXPERIENCE Affiliate and/or any shareholder of a 2024 HOSPITALITY EXPERIENCE Affiliate.

8. LIMITATION OF LIABILITY

8.1. You expressly acknowledge and agree that, to the broadest extent permitted by the applicable laws, 2024 HOSPITALITY EXPERIENCE, the 2024 HOSPITALITY EXPERIENCE Affiliates any shareholder of a 2024 HOSPITALITY EXPERIENCE Affiliate shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses regardless of the form of action, whether in contract, tort, strict liability or otherwise, including, without limitation, in relation to:

(i) the use of, or inability to use, the WebApp and/or the Marketplace;

(ii) any unauthorised access to, or alteration of, Your User Account or transmissions of data;

(iii) statements or the conduct of any third party on the WebApp and/or the Marketplace;

(iv) the impact of the WebApp, the Marketplace and the Hospitality Packages advertised, marketed, sold and/or promoted thereon; and

(v) any other matter relating to the WebApp and/or the Marketplace.

8.2. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of, or related to, the use of the WebApp, the Marketplace and/or the Hospitality Packages advertised, marketed, sold and/or promoted thereon must be filed within one (1) year of such claim or cause of action.

9. EXCLUSIONS AND LIMITATIONS

9.1. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations under Section 8 may not apply to You, although they shall apply to the maximum extent permitted by law.

9.2. Nothing in these Website Use Terms and Conditions shall affect the statutory rights of any consumer or exclude or restrict:

(i) any liability for death or personal injury arising from the negligence or fraud by 2024 HOSPITALITY EXPERIENCE, the 2024 HOSPITALITY EXPERIENCE Affiliates any shareholder of a 2024 HOSPITALITY EXPERIENCE Affiliate;

(ii) any liability for any intentional or gross negligent acts or omissions by 2024 HOSPITALITY EXPERIENCE, the 2024 HOSPITALITY EXPERIENCE Affiliates any shareholder of a 2024 HOSPITALITY EXPERIENCE Affiliate;

(iii) any liability for the violation of any cardinal duties of 2024 HOSPITALITY EXPERIENCE. A violation of a cardinal duty is assumed where the duty itself is a necessary prerequisite for the contractual performance, or where the breach of the relevant duty jeopardizes the purpose of the contract and where the non-breaching Party could legitimately rely upon its fulfilment; and/or

(iv) any other liability which cannot be excluded or limited under applicable law.

10. MISCELLANEOUS

10.1. The WebApp and the Marketplace are controlled and operated by Us from Our offices in Zurich, Switzerland. For any complaints regarding the WebApp, the Marketplace and/or Our services, please contact Us here.

10.2. Should any provision(s) of these Website Use Terms and Conditions be declared void, ineffective or unenforceable by any competent court, the remainder of these Website Use Terms and Conditions will remain in effect as if such void, ineffective or unenforceable provision(s) had not been contained. In such case, the void, invalid or unenforceable provision(s) shall be replaced by a provision which is appropriate in terms of location, time, scope and legislation which, to the extent possible, resembles the void, invalid or unenforceable provision as much as possible. This shall apply equally to any gap in the provisions of these Website Use Terms and Conditions.

10.3. A notice under or in connection with these Website Use Terms and Conditions must be in writing and must be delivered personally or sent by overnight mail delivery service or by PDF attached to an e-mail to the party due to receive the notice. The 2024 HOSPITALITY EXPERIENCE’s address and e-mail details are those specified on the WebApp.

10.4. These Website Use Terms and Conditions (together with its component parts) have been drafted in English language. In the event of any discrepancy between the English and any other language version of these Website Use Terms and Conditions the English text will prevail and will be used to resolve all questions of interpretation and application.

10.5. Any failure by 2024 HOSPITALITY EXPERIENCE or a 2024 HOSPITALITY EXPERIENCE Affiliate to exercise or enforce any right or provision of these Website Use Terms and Conditions shall not constitute a waiver of such right or provision.

10.6. These Website Use Terms and Conditions shall be governed by and interpreted in accordance with the substantive laws of Switzerland, any choice of law principles and the Vienna Convention on the International Sale of Goods (CISG) being expressly excluded

10.7. For any complaints regarding the WebApp or Our services, please contact Us here. If any dispute arises with respect to these Website Use Terms and Conditions, including any disputes as to the conclusion, binding effect, amendment and termination of the Website Use Terms and Conditions, 2024 HOSPITALITY EXPERIENCE and/or the 2024 HOSPITALITY EXPERIENCE Affiliate and the User shall each use their respective reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties. If the disputing parties do not resolve any such dispute within twenty (20) working days from the date on which negotiations are initiated, the exclusive venue of jurisdiction for all disputes arising from, or in connection with these Website Use Terms and Conditions shall be the competent courts of the business seat of 2024 HOSPITALITY EXPERIENCE or the 2024 HOSPITALITY EXPERIENCE Affiliate (depending on the disputing parties) whereas the parties shall be entitled to sue the respective other party at the business seat of such other party. In case of 2024 HOSPITALITY EXPERIENCE, the exclusive venue of jurisdiction for all any disputes arising from, or in connection with these Website Use Terms and Conditions shall be the Court of Commerce (Handelsgericht) in Zurich, Switzerland.

10.8. In any legal dispute, to the fullest extent permitted under the applicable laws, the competent court may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. ANY USER AGREES TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE LEGAL PROCEDURE.